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Inbound Services
- 24 hours a day -7 days a week
- Customer service
- Short and long term contracts
- Custom data transmission
- Order entry
- Virtual Receptionist
- Voicemail
- Catalogue requests and order
entry
- After hours
and overflow
- Mail order
- Outsourcing services
- Lead capture
- Coupon redemption
- Dealer locate
- Internet Live Chat
- Information and referral
- Fundraising and donation lines
- Market research
- Upsale
-
Answering service
- Reservation bookings
- Emergency response
Web Services
- Live online inquiry handling
- Live online technical support
- E-commerce transaction handling
- One on one relationship marketing
- Live online sales and order entry
Emergency Response Services
- Trouble shooting with highly trained
agents
- Escalation
- Dispatching services
- Emergency on-call companies
- Emergency paging
- Corporate reception
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