|
Inbound Services
- 24 hours a day -7 days a week
- Customer service
- Order entry
- Voicemail
- Large and small projects
- Catalogue order entry
- Mail order
- Lead capture
- Internet Live Chat
- Coupon redemption
- Dealer locate
- Information and referral
- Fundraising and donation lines
- Market research
- Upsale
- After hours and overflow
- Custom data transmission
- Answering service
- Reservation bookings
- Emergency response
Outbound Services
We specialize in appointment setting, lead generation,
surveying, and sales.
To accommodate
your needs Sago uses the most technologically advanced
predictive dialing.
Predictive dialer software with ACD systems and IVR systems
from Sago including CTI and CRM software.
Sago's unsurpassed predictive dialer capabilities increase
agent productivity by up to 300%, eliminating non-productive
calls in order to keep agents talking. The predictive
dialer enables agents to spend up to 75 percent of each
hour talking rather than dialing, resulting in lower costs
per transaction and increased contact rates.
Effective for large or small telemarketing groups, the
dialing software includes precision that ensures agents
receive calls and the associated data specific to your
business simultaneously.
Agent productivity is enhanced with capabilities to anticipate
when to place the next call and how to detect unproductive
calls such as busy signals, answering machines, no answers
and disconnects.
Lead generation includes calling potential customers and
verifying addresses, getting the right contact person's
name, and asking questions to see if they can use your
product or service.
Surveying current customers or potential customers will
help determine where you are in the market place and what
changes you need to make in the company to make your company
grow.
Scripting
Each script is customized to meet and accomplish the goals
you outline for Sago. The operators are trained prior
to making their first call and actually perform role-playing
scenarios with other employees. This tests the operators'
knowledge of your company and products/services you are
promoting. Once trained and the caller gives an objection
the operator is already familiar with the scripting so
they are not 'stumped'. A Help Desk of frequently asked
questions is created to further help the operator on 'difficult
calls'.
Menu boxes are placed throughout the script for the operator
to pick from a list of choices rather then typing in the
information (such as answers to closed ended questions,
or answers leading questions which determine if the operator
needs to be directed to a different area of the script)
Reporting
Sago call centers use a digital switch that allows you
to have the most detailed call reports. We can provide
you with information on the number of calls made or received,
average length of calls, speed of answer (inbound), total
talk time, hold time, number of calls broken down by day
of the week and hour.
Marketing reports are also easily retrieved from our database-reporting
program. You can regularly receive a report that tells
you, at a quick glance, your best form of advertising,
client's communication preference, average sale, outbound
statistical analysis, number of up-sells, client demographics,
and anything else you can imagine.
All reports can be transmitted via our web page. The Sago
web page is secured by entering a user name and password
so only your company has access to the orders and information.
Web Services
- Live online inquiry handling
- Live online technical support
- E-commerce transaction handling
- One on one relationship marketing
- Live online sales and order entry
Emergency
Response Services
- Trouble shooting with highly trained
agents
- Escalation
- Dispatching services
- Emergency on-call companies
- Emergency paging
- Corporate reception
|
|