Call Center Solutions


Inbound Services

  • 24 hours a day -7 days a week
  • Customer service    
  • Help Desk  -  Customers, partners, and suppliers demand 24/7 support for the products and services they have invested in. Providing 24-hour technical support is critical to your success and that of your customers.

    Does your company provide timely and competent first-tier support for your customers’ simple, everyday questions? Meeting your customers’ expected level of support takes time, focus, and resources that most companies do not have.

    Sago provides 24/7 front-line support services to round out your service offering. Customer Service call center agents can answer questions or concerns about your product or service, regardless of the type of question or the complexity of your product. Using web-enabled technology, Sago builds detailed expert systems that make us a seamless extension of your customer support services and our in-house training facility enables us to give agents in-depth training on your products and services. Should our call center agents be unable to resolve a customer issue, they will page or call the appropriate on-call representative, following the escalation process you define.
  • Short and long term contracts   
  • Custom data transmission          
  • Order entry
  • Virtual Receptionist
  • Voicemail
  • Direct Response Solutions 
  • Dealer locate                          
  • Internet Live Chat                  
  • Catalogue requests and order entry
  • After hours and overflow   
  • Mail order               
  • Outsourcing services  
  • Lead capture                  
  • Coupon redemption
  • Information and referral
  • Fundraising and donation lines
  • Market research
  • Upsale
  • Answering service
  • Reservation bookings
  • Emergency response
        Web Services
  • Live online inquiry handling
  • Live online technical support
  • E-commerce transaction handling
  • One on one relationship marketing
  • Live online sales and order entry       
        Emergency Response Services
  • Trouble shooting with highly trained agents
  • Escalation
  • Dispatching services
  • Emergency on-call companies
  • Emergency paging
  • Corporate reception