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EquipmentOur top of the line call center equipment features...Web-Enabled Agent - capitalize on Internet technology to customize the solution to meet the needs of your business. Inbound Call Routing and Screen Pop! - call routing to the agent with caller information automatically displayed on screen. Scalable - from 4 to 480 seats and up! Open Architecture - integrate or expand with off-the-shelf products or computers already in your business. Relational Database - includes MS Access. Also compatible with MS SQL Server (not included). IVR (Interactive Voice Response) / ACD (Automated Call Distribution) - user configurable IVR, changeable without stopping the system. Digitized Recording - record and archive portions of the conversation for later retrieval. Time Zone Sensitive Dialing - automatically starts and stops dialing a time zone at the user defined time. Exclusive Appointment Scheduling Calendar - empower your agents to schedule by campaign, by location or sales representative. Voice Broadcast Messaging - allows you to leave pre-recorded messages to dialer-detected answering machines. Unlimited Flexible Scripting - branch logic, simple “on the fly” editing and unlimited data capture, use pick lists, modifiable pick lists and open-ended responses to gather critical customer information. Run Multiple Campaigns Simultaneously -predictive dialers allows up to 80 with full control over pacing, reporting and data fields of each individual campaign. Managed Callbacks by Agent or Station - agent-scheduled date and time for automatic callbacks. Edit, delete and re-assign callbacks from the manager station. Fully Customizable Data Fields - you decide what data you want to accumulate. Comprehensive Reporting - the information you need to make management decisions immediately. Compliance with No Call Laws - built in “no call compliance” list management. Exclusive Voice and Data Transfer and / or Conferencing. Offsite Third Party Remote Verification. Silent Monitoring - with break-in capability. |
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