Our top of the line call center
Web-Enabled Agent - capitalize on Internet technology to
the solution to meet the needs of your business.
Inbound Call Routing and Screen Pop! - call routing to the agent
caller information automatically displayed on screen.
Scalable - from 4 to 480 seats and up!
Open Architecture - integrate or expand with off-the-shelf
or computers already in your business.
Relational Database - includes MS Access. Also compatible with MS
Server (not included).
IVR (Interactive Voice Response) / ACD (Automated Call
- user configurable IVR, changeable without stopping the system.
Digitized Recording - record and archive portions of the
for later retrieval.
Time Zone Sensitive Dialing - automatically starts and stops
a time zone at the user defined time.
Exclusive Appointment Scheduling Calendar - empower your agents
schedule by campaign, by location or sales representative.
Voice Broadcast Messaging - allows you to leave pre-recorded
to dialer-detected answering machines.
Unlimited Flexible Scripting - branch logic, simple “on the fly”
and unlimited data capture, use pick lists, modifiable pick lists and
responses to gather critical customer information.
Run Multiple Campaigns Simultaneously -predictive dialers allows
to 80 with full control over pacing, reporting and data fields of each
Managed Callbacks by Agent or Station - agent-scheduled date and
for automatic callbacks. Edit, delete and re-assign callbacks from the
Fully Customizable Data Fields - you decide what data you want to
Comprehensive Reporting - the information you need to make
Compliance with No Call Laws - built in “no call compliance” list
Exclusive Voice and Data Transfer and / or Conferencing.
Offsite Third Party Remote Verification.
Silent Monitoring - with break-in capability.